Jackpot Casino Privacy Policy – Your Information is Completely Safe with Us

Welcome to Jackpot Casino. This Privacy Policy explains how Jackpot Casino (referred to as "we", "us", or "the Platform") collects, stores, uses, and — where legitimately required — shares your personal information with third parties. jackpot casino believes that protecting user privacy is a fundamental responsibility, not merely a legal obligation.

This Privacy Policy has been prepared in accordance with international data protection regulations (GDPR) and applicable local laws. By using our platform, you are considered to have accepted all terms of this policy. Please read it carefully — it contains important information about your rights and our responsibilities.

This Privacy Policy applies to all Jackpot Casino services — including the website, mobile application, and all features provided through customer support. For any questions, contact us at support@jackpotcasino.ws.

Jackpot Casino collects your information in several ways. This data helps us deliver the best service, keep your account secure, and meet our legal obligations. Full details are outlined below.

Information Collected Directly from You

• Identity Information: Your full name, date of birth, nationality, and gender.
• Contact Information: Email address, mobile number, and current residential address.
• Identity Information: Copy of National ID (NID), passport, or driving licence (required for the KYC process).
• Financial Information: Mobile banking numbers (bKash, Nagad, Rocket) and transaction history.
• Account Information: Username, password hash, and security question answers.

Automatically Collected Information

Jackpot Casino uses your information only for specific, legitimate purposes. We follow a data minimization principle — meaning we never collect or use more information than is necessary.

• Account Management: To ensure your registration, login, and account security.
• Payment Processing: To process deposit and withdrawal transactions and to prevent fraud.
• KYC Verification: To verify your identity in compliance with international Anti-Money Laundering (AML) regulations.
• Customer Service: To resolve your issues and complaints quickly.
• Promotional Communications: To keep you informed about relevant bonuses and offers, based on your consent.
• Responsible Gaming: To identify problematic gaming patterns and provide the necessary support.
• Legal Obligations: To submit required reports to regulatory authorities.
• Platform Development: To analyze user experience and improve our service quality.

Jackpot casino never sells your data to third parties for advertising purposes. You can unsubscribe from any promotional emails at any time.

Jackpot Casino only shares your information under strictly controlled circumstances. We never share personal data with third parties without your consent — that is our core commitment.

When Your Data May Be Shared

• Payment Processors: Approved payment providers such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
• KYC Partner: With a licensed KYC service provider for identity verification.
• Technology Infrastructure: Secure cloud hosting providers operating under strict data protection agreements.
• Legal Authorities: In response to a court order or a valid request from a regulatory authority.
• Anti-Money Laundering Authorities: Mandatory reporting in cases of suspicious financial activity.

Jackpot Casino employs the highest industry standards in both technical and organizational measures to protect your data. We believe security is an ongoing commitment — which is why we regularly review and upgrade our systems.

• SSL/TLS Encryption: All data transfers are secured with 256-bit AES encryption.
• Firewall & DDoS Protection: Advanced network security measures are active at all times.
• Two-Factor Authentication (2FA): An extra layer of security for account login.
• Secure Data Center: Data stored in ISO 27001 certified data centers.
• Regular Security Audits: Penetration testing conducted by independent third parties.
• Access Control: Only authorized personnel have access to specific data.
• Incident Response: Members are notified within 72 hours of any security incident.

Keep in mind, no system on the internet is 100% secure. That's why you should use a strong password, never share it with anyone, and report any suspicious activity to us immediately.

The Jackpot Casino website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help us deliver a better experience.

Cookie Types & Purposes

• Essential Cookies: To maintain your login session and ensure platform security. Disabling these cookies will prevent the platform from functioning properly.
• Functional Cookies: To remember your language preference, game settings, and other basic information.
• Analytics Cookies: To collect anonymized statistics on how our platform is being used.
• Security Cookies: To detect fraudulent logins and suspicious account activity.

Jackpot Casino grants you the following rights in accordance with international data protection regulations. These rights ensure you have full control over your data.

To exercise these rights support@jackpotcasino.wsto send us an email. We typically respond to your request within 30 days. Due to legal obligations, some data may not be fully erasable.

Jackpot Casino does not retain your data longer than necessary. Retention periods are determined based on the type of information.

Once the retention period expires, data is securely deleted or anonymized. If legal proceedings are ongoing, relevant data may be retained for a longer period.

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team. We are committed to responding promptly and with care.

• Email: support@jackpotcasino.ws
• Subject Line: Use the subject line: "Privacy Request – [Your Username]".
• Response Time: Typically within 24–72 hours.
• Urgent Security Matters: If you notice any suspicious activity, contact us immediately via live chat.

If you are unsatisfied with any aspect of this Privacy Policy, you have the right to file a complaint with the relevant data protection authority.